Warranty workflow
How to open a warranty conversation
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Gather build records Serial number, model path, and delivery documentation.
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Contact Dynamic factory 200 Ladish Rd, Cynthiana, KY 41031 — reach leadership and technical departments directly.
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Coordinate authorized repair Work through the distributor and repair network when field service is required.
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Order replacement parts Source wear items and post-service components through One Source Parts.
FAQ
What to expect
- New equipment coverage
- Contact Dynamic for warranty terms on your specific build. Maintain delivery and configuration records with your purchasing team.
- Parts vs. warranty work
- Wear items and field replacements typically flow through One Source Parts. Factory warranty covers qualifying build defects per Dynamic policy.
- CSTH service support
- OSP service locations in FL, KY, OH, NC, TX, and VA help coordinate repairs. See Distributors / Repairs for network context.